Terms and Conditions Summary

When you apply to join Orange, you're agreeing that if your application is accepted, your phone must be connected for a minimum period of 12 months. You can terminate your Contract by giving Orange at least one month's written notice, to expire at any time after the minimum period.

Your Contract will be regulated by all the terms and conditions as described in your Orange User Guide. So please take time to read them once your phone has arrived. Remember that you have a 14 day satisfaction period from the day we connect your phone, as long as you return your phone to us within that time we can cancel your phone and contract with Orange. This 14 day return period only applies to new contract connections, contract upgrades and migrations from Orange Just Talk are excluded from this.

Orange may ask you to pay a refundable deposit before we connect you.

credit assessment

Your application for connection to the Orange Network or for Orange Additional Services is subject to a credit assessment using credit scoring. It Orange regard this as unsatisfactory, we regret we will not be able to connect you.

Orange may search the files of one or more credit reference agencies when carrying out this assessment. Please ask us if you'd like to know the names of the agencies concerned. All of them are entirely independent of Orange, so nethier ourselves or Orange are  responsible for the accuracy of the information supplied. Each of them will make a note of the search on the file they hold on you.

Orange may make credit information they hold on their database, including details of how you have performed in meeting your obligations, available to others who are carrying out credit assessments and for occasional debit tracing and anti-fraud purposes.

personal information

Orange will use the personal information you give us to help them manage your account with Orange efficiently, for example to assist in handling any queries, sending bills to you and sending you information on products and services which may be of particular interest to you. Occasionally Orange need to pass information about you to third parties or government agencies.

Please call Orange Customer Services if you do not wish to receive any marketing materials related to Orange and its services, or if you do not wish them to pass on your details to any other reputable organisations for sales and marketing purposes. We will never pass your details on to other organisations, but if you do not wish to be contacted again by ourselves you can uncheck the box on the online application form.

resolving disputes

If you find yourself in dispute with Orange for any reason, you can refer the matter to independent arbitration under their Code of Practice for Consumer Affairs. A copy of this is available from Orange's Literature Line on 07973 973 970.

other key points

• You may terminate your contract on one month’s notice if Orange increase charges by more than the Retail Price Index or withdraw Orange Additional Services.

• Orange may terminate your account if you provide incorrect information, fail to pay your bills on time or are in breach of the terms and conditions.

• Your phone is dedicated for use on the Orange Network. You can have your phone unlocked after the minimum period of 12 months on payment of an unlocking charge. This is currently £35, you can pay the full 12 month’s line rental in advance if you wish to have your phone unlocked immediately.

• Orange's liability for direct loss is limited to a maximum of £3,000 per claim or series of related claims.

• We and Orange may require you to provide whatever proofs of your identity and address that we consider reasonably necessary.

• Full Orange terms and conditions are available on request, alternatively refer to your Orange User Guide or call Orange Customer Services who are available 24 hours a day, 365 days a year, by calling 150 free from your Orange phone or 07973 100 150 from any other phone for full details.